How to report
Please follow these steps so we can investigate and fix the issue quickly, and keep our users protected while we do.
Send us the details
If you believe you've discovered a potential vulnerability, please let us know by emailing us at security@freepass.africa. We will acknowledge your email within five business days.
Give us time to resolve
Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.
Act in good faith
Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the FreePass Inc service. Please only interact with accounts you own or for which you have explicit permission from the account holder.
5 business days
To acknowledge your report
1 week
Target to resolve critical issues
What to avoid
While researching, we'd like you to refrain from:
Only test what you're permitted to
Policy changes
We may revise these guidelines from time to time
Report a vulnerability
Report a vulnerability
FreePass Inc is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at the address below.
Governance
Disciplinary action
Employees who violate this policy may face disciplinary consequences in proportion to their violation. FreePass Inc management will determine how serious an employee's offense is and take the appropriate action.
Responsibility
It is the Security team's responsibility to ensure this policy is enforced.
Thank you for helping to keep FreePass Inc and our users safe!